CANCELLATION POLICY
As service providers, our stylists’ personal income is based solely upon the services provided here at Hair Co., to you, our guests. As a place for extremely valued guests, every effort will be made on our part to prioritize your time and make you feel special while you’re here. In return, our expectation is that you, our guest, will make every effort to keep your scheduled appointment.
While we understand that circumstances may arise that will require a possible cancellation or rescheduling of an appointment, the following policies are in place to ensure that we can accommodate all of our valued guests as efficiently and effectively as possible given the limited amount of available appointments per week for each service provider.
CANCELLATIONS
48-hour advanced notice is required for any appointment cancellations. Our text confirmations are delivered 48 hours in advance of your appointment time, and not confirming through the text reminder system does not constitute a cancellation. Please contact the salon by phone to cancel or reschedule an appointment.
For any cancellation less than 48 hours prior to appointment, the guest will be charged for 50% of the full price of the missed service prior be scheduling their next service.
NO SHOWS
Failure to completely show up for a scheduled appointment without cancelling it by phone call will result in the guest being charged for the full price of the missed service. Furthermore, we reserve the right to refuse future services to any guests for failure to show up for an appointment without the courtesy of an advanced cancellation or reschedule.
LATE ARRIVALS
To ensure that we can deliver the best possible experience to our guests, we have allocated the necessary time to complete each service. Arriving on time for your scheduled service(s) ensures adequate time for our service providers to comfortably complete your service(s). We regretfully may not satisfactorily complete any service if a guest arrives a maximum of 15 minutes late, however we will do our best to accommodate with the time that remains for that appointment. We do reserve the right to decline any service to a guest that is more than 15 minutes late for their scheduled appointment.
We pride ourselves on the lovely experience we provide to our guests, and respecting these policies enables us to continue to consistently provide that experience. Thank you.